Support Services

Lieutenant Luke Shafer
Contact: (903) 535-1274
Hours: Monday through Friday from 8 a.m. to 4 p.m. 

The Career Development Unit maintains a continuously active recruitment campaign for qualified applicants to fill all vacancies. In addition to recruitment and background investigations, the Unit is responsible for the training of all staff within the Police Department and maintains a training contract through the Texas Commission on Law Enforcement (TCOLE). The Unit also works closely with the Tyler Junior College Law Enforcement Academy by providing instructors for Police Academy classes, physical fitness and required in-service training.

Carlos Macedo
Contact: (903) 531-1068
Hours: Monday through Friday from 8 a.m. to 5 p.m.

Crime Analysis is a systematic, analytical process directed at providing timely and pertinent information relative to crime patterns and trend correlations to assist the operational and administrative personnel in planning the deployment of resources for the prevention and suppression of criminal activities.

The Crime Analysis Unit supports the operational elements and the administration of the Police Department by collecting, analyzing, and disseminating information on crime pattern detection, crime-suspect correlation, target profile analysis, and forecasting crime potential, trends, and patterns.

The Crime Analysis Unit integrates service calls into the department’s geographical information system. The Crime Analysis Unit completes monthly crime and traffic reports for the Department.

Contact: (903) 531-1057
Hours: Monday through Friday from 8 a.m. to 5 p.m.

Data Management functions respond to the needs of the Department as a whole. The Data Management Unit is the central repository and source for dissemination of all accident, incident, offense, investigative, pawn, and arrest records of the Police Department.

The Data Management Unit is to assist in attaining the objectives of the Department by performing technical and support activities and performing the records keeping function of the Department. It shall use effective, modern record-keeping techniques in a manner that will provide the best possible service to the Department and to the public.

Communications Supervisor Amanda Cook
Contact: (903) 531-1030
Hours: Monday through Friday from 8 a.m. to 4 p.m.

The Tyler Police Department Communications Unit utilizes some of the most modern, efficient and up to date technology in dispatching calls for service. The Communications center is equipped with an 800 MHz radio system, which enables Dispatchers to communicate with City of Tyler Patrol Officers, Fire Department, other City Departments and surrounding emergency service agencies located within Smith County. Public Safety Telecommunicators utilize CAD to enter and dispatch calls for service to laptops that are installed in all Fire Engines and Patrol vehicles. The center is manned by 27 Public Safety Telecommunicators.

Find more information on a dispatcher career

Lieutenant Matt Smyser
Contact: (903) 531-1016
Hours: Monday through Thursday from 8 a.m. to 4 p.m.

The Quartermaster Lieutenant is responsible for the purchasing, storage, and issuance of most uniforms and equipment, along with supervision of the Building/Fleet Services Unit and the Property/Evidence Unit. The department has multiple facilities; to include the Downtown PD Headquarters (40,000+ sq. ft.), Crime Lab facility & garage (4,800 sq. ft.), Faulkner Park station (17,500 sq. ft.), Training Facility (10,700 sq. ft.), and the Gun Range complex. In addition, the department maintains over 150 individual pieces of fleet inventory, including marked/unmarked vehicles, trailers, and specialty vehicles.

Police Services Coordinator Corrine Walcher
Contact: (903) 531-1078
Hours: Monday through Friday from 8 a.m. to 4:30 p.m.

The Police Services Coordinator is a civilian supervisor who is responsible for all police fleet and building maintenance. They coordinate various projects with city vendors and serve as a liaison with multiple other city departments to maintain operational efficiency. They directly supervise the groundskeeper staff, police courier/messenger, and fleet volunteer program.

Sergeant John Bausell
Contact: (903) 531-1048
Hours: Monday through Friday from 8 a.m. to 4 p.m.

To provide direction, management, supervision, and coordination of the programs and activities of the Technology Division in the Police Department; to coordinate assigned activities with other city departments, divisions and outside agencies; and to provide highly responsible and complex administrative support to the Chief of Police.