DISPATCH - 911 COMMUNICATION CENTER

PS Telecommunicator II


Starting Pay $14.35 /hour


Responsibilities:

PURPOSE OF POSITION

The fundamental purpose of this position is to receive all incoming calls for Police and Fire assistance and dispatch necessary units to calls, utilizing Computer Aided Dispatch software. This position will also perform a variety of general support duties related to the operation of the communications center.

ESSENTIAL FUNCTIONS

Using a computer aided dispatch system, receive emergency and non-emergency calls from the public requesting Police, Fire, EMS or other emergency service; determine nature and location of emergency, determine priorities, and enter call for Police and/or Fire and dispatch necessary units, transfer call to or notify EMS. Maintain contact radio with all units on assignment, maintain status and location of all units, notify units of all changes to incident priority, enter and update in the narrative of the incident with all additional information received regarding incident. Must be able to sit for long periods of time, communicate clearly and effectively with and elicit information from upset and/or irate citizens; must listen effectively, exercise good judgment and sound decisions in emergency situations, must be able to hear alarms and other auditory warning devices, must be able to operate a visual display terminal for extended periods of time. Must be able to read and speak the English language, must learn geographic features and streets of the City of Tyler, Smith County and surrounding counties, must type at a speed necessary for adequate job performance, must be able to understand and follow oral and written instructions; must be able to comprehend and make inferences from written material; must respond to unit requests for computer checks on driver’s license warrants, vehicular registration, must enter and clear stolen/wanted persons or items from computer system, must monitor several public safety radio frequencies, must be able to handle simultaneous events effectively, must spell accurately, must be able to operate a computer aided dispatch system, computer systems, and other office equipment quickly and accurately. Must monitor CCTV security cameras; assist operation of cable override, callout of EOC, etc. Must learn and follow the standard FCC broadcasting procedures and rules for operation of radio dispatch equipment.

MINIMUM QUALIFICATIONS

Education and Experience – High school diploma or GED required. Must be able to type 35 WPM (net) and provide proof of typing score from the East Texas Work Force Commission or another professional staffing agency dated within one year of application date. Must be able to work various shifts as assigned; due to the unpredictable and critical nature of the work, must be willing and available to work additional hours beyond assigned shifts, sometimes with little or no notice.

The City of Tyler is an Equal Opportunity Employer and shall not discriminate against any employee or applicant for employment because of age, sex, marital status, national origin, religion, race or handicap or other protected groups under federal, state, or local law.

The City of Tyler supports a policy of a drug and alcohol free workplace. All candidates are subject to pre-employment testing, which may include, but is not limited to, Drug and Alcohol Screenings, Work Fitness Evaluation, Criminal Background Check, and Consumer Report/Credit Check.

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