Commending an Employee or Registering a Complaint
The Tyler Police Department is a community oriented police agency and as such is dedicated to providing the best possible service to the citizens of Tyler. Our employees strive to make your contact with the department as professional, courteous, and informative as possible. If a Tyler Police Department employee has presented him/herself in an exemplary manner you may call the department and recommend that he/she be commended for their service. On the other hand, if you have an unpleasant or unprofessional experience with a Tyler Police Department employee you may choose to register a complaint with the department.

This public service brochure is designed to provide you with information about the process for commending a police department employee or for registering a legitimate complaint against a police department employee.

Commending an Employee

If an employee has done a good job and you want to say thanks we would appreciate hearing from you. You may call or visit the police department during regular business hours and ask to speak to a supervisor within the division the departmental employee works. You can even send us a letter outlining the circumstances of how you were helped or impressed by the employee. Please try to obtain the name of the employee(s) when calling in this information.

After the commendation is received it will be forwarded through the employee's chain of command and ultimately reviewed by the Chief of Police. After the review, the employee could receive a letter of recognition, letter of commendation, or even an award presented by the Meritorious Conduct Board at the annual awards banquet.

This type of notoriety is greatly appreciated by the Tyler Police Department and you can be assured that we will continue to serve the community in the most courteous and professional manner possible.

Registering a Complaint

We encourage you to let us know if you have a negative experience with a police department employee. This experience may have resulted in police officer misconduct or employee misconduct. In any event, each legitimate complaint on departmental employees is taken seriously and handled with the utmost professionalism.

The Integrity Unit of the Tyler Police Department is responsible for the handling of complaints against police employees. If you have a complaint you should first call the department at (903) 531-1090 and ask to speak with the involved employee's supervisor. If the employee's supervisor is unavailable then you may be forwarded to the next available supervisor in the employee's division or the Integrity Unit. During normal business hours you may call the Integrity Unit directly at (903) 531-1017 to file a complaint. After working hours you may leave a voice mail message for the Integrity Investigator by calling the same number.

When filing a complaint it is important that you remember the name of the police officer or employee (if known), the date and approximate time of the incident, any available witness names, and the circumstances outlining any wrongdoing committed by the employee. Tyler Police Department Policy requires that complaints involving serious misconduct be placed in writing and signed by the person making the complaint. If there are valid reasons this cannot be done, we will try to make other arrangements.

Except for extenuating circumstances, a complaint is normally not accepted more than 60 days after the incident occurs.

Depending on the seriousness of the allegations against the employee either the Integrity Investigator or the involved employee's immediate supervisor will investigate it. The investigation will be thoroughly reviewed to determine if the employees actions violated any criminal laws and /or departmental policies or procedures. Once the investigation is completed and officially closed you will be sent a letter outlining the disposition of the complaint.

If the complaint is sustained (proven true) the employee will receive the appropriate training or disciplinary action. These actions are counseling, oral reprimand, written reprimand, suspension, demotion, or termination.

In the event that your complaint is not supported by sufficient evidence the complaint will be not sustained. If the complaint is proven false or not factual the disposition will be unfounded. If the incident complained of occurred but the actions of the employee are deemed lawful and proper than the disposition will be exonerated.

If it becomes necessary that you register a complaint against an employee of the Tyler Police Department you can be assured it will be given a fair and thorough investigation. You can also be assured that the Chief of Police will review your complaint.

Please do not hesitate to commend an employee or file a complaint when necessary. This information is invaluable in the Tyler Police Department's continuing effort to provide the best possible service to the community and to be the best law enforcement agency in Texas.